FAQ
Shipping
Do you deliver in Lebanon?
Yes, we deliver across Lebanon in 2 to 4 business days. Delivery is free on all orders of $30 or more.
Do you ship internationally?
International shipping coming soon
How will I know when my order has shipped?
You'll receive a confirmation once your order has been dispatched.
Returns & Refunds
Do you accept returns?
We don't accept returns or exchanges — all sales are final. We know that's not what everyone wants to hear, but it helps us keep prices fair and ensures every bag reaches you in perfect condition.
What if my order arrives damaged or defective?
That's on us and we'll make it right. Contact us within 48 hours of receiving your order at info@kalunatree.com or on WhatsApp, with your order number and a few photos of the issue. We'll either send a replacement or issue a full refund.
What if I received the wrong item?
Same thing — contact us within 48 hours and we'll sort it out immediately.
Payments
What payment methods do you accept online?
Coming soon.
What currency do you charge in?
All prices are in US Dollars (USD).
Can I pay cash in store?
Yes, we accept cash at our Hamra store.
Our Store
Where is your store located?
We're in Hamra, Beirut — Sadat Street, Itani Building, Ground Floor.
Can I browse the full collection in store?
Yes, we carry our full collection at the Hamra store. You're welcome to come in, try the bags, and take your time.
Can I place an online order and pick it up in store?
Not yet — but we're working on it. In the meantime feel free to contact us on WhatsApp and we'll arrange something.